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Updating up your account details

Changed your email address? Can’t remember your password? Making amends to your details? Here’s how.

Updated over 3 weeks ago

Updating your account details

While logged in, you view and edit your account details here. Need an extra hand? Follow the steps below:

  1. Click the button at the top of the page ‘Kia ora [your name]’.

  2. Select ‘Account settings’. Here, you can view your current account details.

  3. To edit your account details, simply select ‘Edit account details’ from the ‘Actions’ dropdown.

  4. Make any changes you’d like, and then select ‘Save changes’ at the bottom of the page.

Note: You can’t currently edit your email address or password through this page. Read more below.

Updating your email address

Updating the email address you log in with

  1. To change your email log in, simply invite the new email address as a user to your TTC account from within your account settings

  2. Once the invitation has been accepted, you/the new user for the account can log in and take action on the account.

Updating the email that receives receipts

  1. To change your receipt/contact email, simply go to your account settings

  2. While in the details tab, select 'Actions', then 'Edit account details'

  3. Enter in the new preferred email address under 'Contact information'

  4. Confirm this change by selecting 'Save changes' at the bottom of the page

If you're unable to log in to your TTC account with the email address you used to set it up, talk to our team at [email protected].

Changing your password

You can change your password by going through the ‘Forgotten password’ process here. Need an extra hand? Follow the steps below:

  1. Ensure you’re logged out of your TTC account and select ‘Login’

  2. You’ll be asked to enter the email address on your account

  3. We’ll send you an email with a link to reset your password. Click this and you’ll be guided through the finals steps.

Editing monthly donation payment details

Learn how to update your monthly donation payment details within our handy Monthly donations help article.

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